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Frequently Asked Questions

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Some Important FAQ's

Common Frequently Asked Questions

A: We provide part-time and full-time maids for cleaning, cooking, babysitting, elderly care, and other household chores. You can choose what suits your needs.

A: You can book a maid easily through our website or by calling us. Just tell us what you need, and we’ll match you with the right person.

A: Yes, all our maids go through background checks, identity verification, and training. Your safety is our top priority.

A: Absolutely! We offer trial sessions or meet-and-greet options so you can be comfortable before making a decision.

A: No worries! Just let us know. We’ll understand the issue and either guide the maid or provide a replacement if needed.

A: Yes, if you feel the current maid isn’t the right fit, we can provide you with a different one.

A: Usually, yes. Maids use your preferred products and tools. If you need us to bring cleaning supplies, we can arrange that too (charges may apply).

A: Yes, our maids are trained to be caring, hygienic, and cautious around children, elders, and pregnant women.

A: Charges depend on the type of work, number of hours, and experience level of the maid. We’ll give you a clear quote before starting.

A: You can choose a daily, weekly, or monthly payment plan—whichever works best for you.

A: We’ll arrange a replacement as soon as possible or reschedule based on your preference. You won’t be left hanging.

A: That’s completely your choice. Many clients do, but we always recommend doing what you’re comfortable with. If needed, we can help set up secure arrangements.

A: Yes! Whether it’s a party clean-up or festival prep, we’ve got one-time services for special needs too.

A: Yes, we work 7 days a week. Just let us know your preferred time in advance so we can schedule accordingly.

A: Not necessarily. You can go with flexible plans or commit long-term—it’s totally up to you.

A: We try our best to match maids who can communicate comfortably with you. Just mention your preference when booking.

A: No hidden fees! We believe in transparent pricing. Any registration or service fee will be clearly shared upfront.

A: We take such matters seriously. Our support team will investigate immediately and help resolve things fairly.

A: You can cancel or pause anytime by calling or messaging us. We request a short notice so we can adjust our scheduling.

A: We’re always here to help! You can call, WhatsApp, or email us, and our team will respond quickly.

Legal

Our Policies, Your Peace of Mind

We believe in transparency and trust. This page covers all our legal policies—including Privacy, Terms, Refunds, and more—so you always know your rights and how we protect your data, your choices, and your peace of mind.

Legal

Privacy Policy

Last updated: [07 June 2025]

Welcome to Nihar Maid Consultancy LLP ("we", "our", or "us"). We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and protect your information when you use our website, services, or communicate with us.

1. What Information We Collect

We collect the following types of personal information:

a. Information You Provide to Us Directly

Full name

Phone number

Email address

Residential address (for service location)

Any feedback or inquiry you submit

Payment or billing information (if applicable)

Identity proof (if required during hiring)

b. Information We Collect Automatically When you visit our website:

IP address

Browser type and version

Device information

Pages visited and time spent

Cookies and tracking data

c. Information from Other Sources

If you sign up using third-party services (like Google or Facebook), we may collect your public profile info with your permission.

2. Why We Collect Your Information

We collect and use your information to:

Provide and manage our housemaid services

Process bookings, payments, and communication

Improve our website and services

Respond to your inquiries and feedback

Send service updates, offers, or important notices

Ensure safety and verification of customers and maids

3. How We Use Cookies

Cookies are small files stored on your browser to help us:

Remember your preferences

Analyze how visitors use our site

Improve user experience

You can choose to accept or decline cookies in your browser settings.

4. Who We Share Your Information With

We do not sell or rent your personal data. We may share information only with:

Our internal team and verified staff to serve your request

Trusted third-party service providers (like payment gateways or background verification agencies)

Law enforcement or government agencies, if required by law

All third parties are required to maintain the confidentiality of your data.

5. How We Protect Your Information

We use secure servers, data encryption, and access controls to protect your personal information. However, please understand that no method of transmission over the internet is 100% secure.

6. Your Rights and Choices

You have the right to:

Access, update, or delete your information

Withdraw consent to receive promotional messages

Disable cookies via your browser

Request that we stop using your information for specific purposes

Just contact us anytime at (+91) 98195 24513.

7. How Long We Keep Your Data

We keep your data only as long as needed for the purpose it was collected or as required by law. If you request deletion, we will remove your personal data from our systems unless retention is legally necessary.

8. Third-Party Links

Our website may have links to other websites. Once you leave our site, we are not responsible for the privacy practices or content of those external sites.

9. Children’s Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect personal data from minors.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date. Please review it regularly.

11. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us at:
Nihar Maid Consultancy LLP
Email: [sales@maidinnihar.com]
Phone: (+91) 98195 24513
Address: S-192, B-wing, Express Zone, Near Western Express Highway, Goregaon East, Mumbai 400063

Legal

Terms and Conditions

Last updated: [07 June 2025]

Welcome to Nihar Maid Consultancy LLP (“we”, “our”, “us”). By accessing or using our website or services, you agree to be bound by the following Terms and Conditions. Please read them carefully. If you do not agree, please do not use our services.

1. Eligibility to Use Our Services

You must be at least 18 years old to use our services. By booking a maid through us, you confirm that:

You are legally allowed to enter into contracts.

The information you provide is true and complete.

2. Services We Provide

We act as a facilitator between you (the customer) and domestic helpers (maids, cooks, babysitters, etc.) by:

Matching your needs with available workers.

Providing support before and during the service.

Offering part-time, full-time, and one-time service options.

We do not employ the maids directly unless explicitly stated.

3. Bookings and Cancellations

Booking Process:

You can request services via our website, WhatsApp, or phone.

We confirm availability and schedule based on your requirements.

Cancellations:

You may cancel or reschedule a service with prior notice (ideally 24 hours in advance).

Late cancellations may attract a minimal fee to compensate the worker’s time.

4. Payments and Charges

Prices are shared transparently before the service begins.

Payment can be made via cash, bank transfer, UPI, or online gateway.

Any advance amount paid is adjusted against service or refunded as per our Refund Policy.

In long-term contracts (monthly), payments must be made on time to avoid service interruptions.

5. Customer Responsibilities

By using our service, you agree to:

Treat workers with respect and dignity.

Provide a safe and clean environment for them to work.

Clearly communicate tasks and expectations.

Not engage in any unlawful or abusive conduct.

If a maid reports misconduct or unsafe working conditions, we reserve the right to suspend your service.

6. Worker Behavior and Performance

We screen, verify, and train maids to the best of our ability. However:

We do not guarantee perfection.

If you’re unhappy with the assigned maid, let us know—we’ll provide alternatives or take corrective action.

We are not responsible for any verbal or personal agreements you make with the maid outside of our platform.

7. Breakage, Theft, or Damages

While rare, if you suspect theft or damage:

Inform us immediately.

We’ll investigate the matter fairly.

We are not legally liable for personal losses unless proven with evidence.

Police assistance may be sought where required.

We strongly recommend securing valuables and monitoring sensitive areas during service.

8. Refunds and Replacements

Our goal is your satisfaction. We offer:

Refunds in certain eligible cases (see Refund Policy).

Replacement of maids if the assigned person is unsuitable or leaves during the agreement period.

9. Privacy and Data Use

We value your privacy and handle your data as per our Privacy Policy. By using our services, you consent to our use of your data as described there.

10. Termination of Service

We reserve the right to:

Refuse or discontinue service for misuse, abuse, non-payment, or any illegal behavior.

Change or discontinue services at any time, with prior notice where possible.

You may also stop using our service at any time with prior notice.

11. Limitation of Liability

We strive to ensure reliable services, but we are not liable for:

Any direct, indirect, or accidental damages caused during the use of our services.

Any personal agreements or exchanges made between the maid and the customer without our involvement.

Use of our service is at your own risk.

12. Changes to These Terms

We may update these Terms from time to time. Updated versions will be posted on our website with the date mentioned. Continued use of our services means you agree to the latest terms.

13. Governing Law

These Terms are governed by the laws of India. Any disputes shall be resolved in the courts of India.

14. Contact Us

If you have questions about these Terms, reach out to:
Nihar Maid Consultancy LLP
Email: [sales@maidinnihar.com]
Phone: (+91) 98195 24513
Address: S-192, B-wing, Express Zone, Near Western Express Highway, Goregaon East, Mumbai 400063

Legal

Refund & Cancellation Policy

Last updated: [07 June 2025]

At Nihar Maid Consultancy LLP, we value your time and trust. Our Refund and Cancellation Policy is designed to ensure fairness and clarity for both customers and service providers (maids). Please read it carefully before booking our services.

1. Cancellation by Customer

We understand that plans can change. You can cancel or reschedule a service by giving us advance notice.

a. One-Time or Trial Services

Free cancellation if done at least 24 hours before the scheduled time.

If canceled within 24 hours, a small cancellation fee may be charged (usually to compensate the maid’s travel time or reserved slot).

b. Monthly or Long-Term Bookings

You can cancel before the contract/service period starts and request a refund of any advance paid (excluding registration fees if any).

If canceled after the service begins, a pro-rata refund may be issued after deducting:
• Days already serviced
• Service or administrative charges (if applicable)
• Registration or background check fees (non-refundable)

2. Cancellation by Us

We reserve the right to cancel or postpone a service in case of:

Maid unavailability due to emergency or health issues

Customer misconduct or unsafe working conditions

Force majeure (natural disasters, government restrictions, etc.)

In such cases:

We will either reschedule the service promptly

Or issue a refund for the unused portion of the service

3. Refund Policy

We strive for complete satisfaction. You may request a refund in the following cases:

a. Maid Doesn’t Show Up or Leaves Early

If a maid fails to report or leaves without valid reason in the early stage, we will:

Offer a replacement or

Provide a full/partial refund (depending on usage)

b. Unsatisfactory Service

If you're genuinely unhappy after the first few days and we are unable to provide a suitable replacement, you may request a partial refund.

c. Overpayment or Double Payment

Any accidental overpayments will be refunded promptly once verified. Note: Refunds are processed only after a brief verification process to avoid misuse of our policy.

4. Non-Refundable Items

The following charges are non-refundable:

One-time registration or onboarding fees (if applicable)

Background verification or documentation fees

Services already availed

Fees for any third-party services engaged on your behalf

5. Refund Timeline

Approved refunds will be processed within 5–7 business days via:

UPI, Bank Transfer, or original mode of payment

You’ll receive confirmation once processed

6. How to Request a Cancellation or Refund

To request a cancellation or refund:

Call us at (+91) 98195 24513

Or email us at [sales@maidinnihar.com]

Please mention your service ID, contact number, and reason clearly. Our team will get in touch to resolve it quickly.

7. Abuse of Policy

We reserve the right to deny refunds or block services if we detect:

Frequent cancellations

Misuse of trial/refund policy

False complaints or claims

8. Policy Changes

We may update this policy from time to time. The latest version will always be available on our website. Continued use of our service implies acceptance of the updated policy.

Legal

Website Disclaimer (Developer Statement)

Last updated: [07 June 2025]

This website has been designed and developed by an independent developer using publicly available resources. The following disclaimer outlines the scope of the developer’s involvement and responsibilities.

1. Theme Attribution

This website uses a design template created by HTML Codex (https://htmlcodex.com) and distributed by ThemeWagon (https://themewagon.com), as per their respective licensing terms.

2. Content & Image Generation

All textual content and images used on this website have been generated with the help of OpenAI tools (https://openai.com).

Final content has been reviewed and approved by the management team of the company that owns this website.

The developer has no role in creating or verifying the factual accuracy of content.

3. Copyright and Intellectual Property

The developer:

Does not claim ownership of any content, images, or brand assets used on this website.

Is not responsible for any copyright claims, intellectual property infringements, or legal disputes arising from the use of third-party content or materials.

Is also not liable for any direct or indirect damages, including but not limited to business loss, data loss, or reputational harm due to the content published on the website.

All responsibilities relating to the accuracy, legality, and originality of the content rest solely with the website’s owning company.

4. Reporting Discrepancies or Issues

If you believe any content on this website is incorrect, misleading, or infringes upon your rights, please contact the website owner directly for resolution.

Contact:


Nihar Maid Consultancy LLP
Email: [sales@maidinnihar.com]
Phone: (+91) 98195 24513
Address: S-192, B-wing, Express Zone, Near Western Express Highway, Goregaon East, Mumbai 400063

Nihar Maid Consultancy LLP

We're here to make home help simpler, safer, and kinder—for families, maids, and everyone in between.

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(+91) 98195 24513

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